---
title: Services
date: 2025-07-02T16:08:00-04:00
author: Gregor Terrill
canonical_url: "https://staging.alphabetcreative.com/services/"
section: Pages
---
## Services

 

### Brand strategy

The most authentic brand stories aren’t created, they’re uncovered. We help you uncover key themes and truths about who you are and why you are, and use in-depth research to inform the necessary insights to drive transformational change and engagement.

- Market & stakeholder research
- Audience profiling & personas
- Visual brand identity
- Messaging & tone of voice
- Brand guidelines
- Brand architecture/restructuring

 [ learn more ](https://staging.alphabetcreative.com/services/brand-strategy/) 

### Customer experience strategy

Your brand is your reputation, so the quality of your customers’ experience is crucial. Together, we build consistency and resonance by grounding every customer interaction in your vision, values, and the value you bring to your audience.

- CX assessments
- Market research & analysis
- Customer data analysis
- Customer journey mapping
- Brand vision alignment
- Omnichannel programs

 [ learn more ](https://staging.alphabetcreative.com/services/customer-experience-strategy/) 

### Web, UX, research, & strategy

Websites, portals, apps, platforms – whatever the case, your digital ecosystem should fundamentally serve your business goals and users. We ask the challenging questions to ensure sure it is, and set a plan to course correct otherwise.

- Competitive analysis
- Digital audit & roadmap development
- UI/UX audit
- User data analysis & user testing
- SEO optimization
- Architecture development

 [ learn more ](https://staging.alphabetcreative.com/services/web-ux-research-and-strategy/) 

### Web & custom application development

With both broad and specialized technical knowledge, our digital team can develop and implement sophisticated but accessible solutions tailored to your unique operational and user needs. The right builds for results.

- Mobile & responsive website development & implementation
- Content management systems
- CRM & LMS integrations
- Partner/member portals
- Analytics implementation & reporting
- Software & service maintenance
- Custom online applications & e-commerce stores

 [ learn more ](https://staging.alphabetcreative.com/services/web-and-custom-application-development/) 

### Content marketing

Good content marketing engages your audience, reinforces your brand reputation, and builds trust. We create, manage, and promote programs that map resonant content to your business goals for an effective exchange of value.

- Editorial strategy
- Content writing & creative
- Podcast strategy & production
- Video strategy & editing
- Content partnerships
- Influencer programs
- Media strategy, planning, buying, & reporting

 [ learn more ](https://staging.alphabetcreative.com/services/content-marketing/) 

### Design services

A brilliant design system won’t carry your brand by itself – but it certainly helps. Our designers harness the principles of colour psychology, UX design, and the power of visual storytelling to evoke emotion and incite action.

- Brand identity design
- Web & UX design
- Custom illustrations
- Product packaging
- Sales collateral
- Environmental graphics

 [ learn more ](https://staging.alphabetcreative.com/services/design-services/) 

### A.I. automation & integration

Technology guided by human touch. We use A.I. and automation to streamline workflows, uncover insights, and enhance creativity. It's about working smarter, saving resources, and reinvesting in the strategic, meaningful work that builds stronger brands.

- Content and creative augmentation
- Automated reporting and performance tracking
- Research and insight mining
- Workflow streamlining and task automation
- Audience segmentation and targeting
- Custom chatbots, brandbots, & A.I. tools

 [ learn more ](https://staging.alphabetcreative.com/services/ai-automation-and-integration/) 

### Campaign development

From start concept to creation to delivery, we deliver campaigns driven by strategy and out-of-the-box thinking. Let’s bring your messaging to life at every touchpoint, developing a campaign that drives measurable results and alignment with your business goals.

- Strategy & planning
- Creative ideation of the “big idea”
- Development of the campaign look & feel
- Advertising asset production including copy, design, motion and video
- Trafficking of all ad assets to media outlets
- Reporting and analysis of campaign results

 [ learn more ](https://staging.alphabetcreative.com/services/campaign-development/) 

### Video production

Whether it’s a brand manifesto or a client testimonial, video storytelling can be a powerful business driver, especially when it appeals to the emotions. Together with our partners, we create narrative-driven videos that compel and convert.

- Scripting & creative direction
- Video editing
- Audio engineering
- Animation & motion graphics
- Video podcasting
- Event videos

 [ learn more ](https://staging.alphabetcreative.com/services/video-production/) 

### Media services

Your goals and challenges are unique, so your media strategy should be, too. We help you define your KPIs and reporting structures to target the results you want – from shifting perceptions to converting leads.

- Digital & traditional advertising
- Paid, earned, & owned media programs
- Lead-generation & nurturing
- Media planning, buying, & reporting
- Partnerships & promotions
- DV360, programmatic, etc.

 [ learn more ](https://staging.alphabetcreative.com/services/media-services/) 

### Digital marketing

With a myriad of ways to promote your brand online, digital marketing can feel like the Wild West. We weigh both innovative and traditional tactics to make the right call for your audience, goals, and budget.

- Social media marketing
- Email marketing
- Marketing automation
- Google Ads
- Native advertising & sponsored content
- SEO strategy

 [ learn more ](https://staging.alphabetcreative.com/services/digital-marketing/) 

 

 

 

 

  ## We’ve helped a range of clients. How can we help you?

 [ contact us ](mailto:info@alphabetcreative.com?subject=Looking%20for%20more%20information) [ ![Winnipeg Construction Association logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-wca.png) ](https://winnipegconstruction.ca/) 

 [ ![Tourism HR Canada logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-thr.png) ](https://tourismhr.ca/) 

 [ ![Canadian Blood Services logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-cbs.png) ](https://www.blood.ca/en) 

 [ ![Kingston Accommodation Partners logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-kap.png) ](https://www.kingstonaccommodationpartners.ca/) 

 [ ![The Royal logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-the-royal.png) ](https://www.theroyal.ca/) 

 [ ![Perley Health logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-perley-health.png) ](https://www.perleyhealth.ca/) 

 [ ![Canadian Real Estate Association logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-crea.png) ](https://www.crea.ca/) 

 [ ![Makatew Workshops logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-makatew.png) ](https://www.makatew.ca/) 

 [ ![Electricity Canada logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-electricity-canada.png) ](https://www.electricity.ca/) 

 [ ![Terra 20 logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-terra-20.png) ](https://terra20.com/) 

 [ ![Canadian Parents for French logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-cpf.png) ](https://cpf.ca/en/) 

 [ ![Egg Farmers of Canada logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-efc.png) ](https://www.eggfarmers.ca) 

 [ ![Hydro Ottawa logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-hydro.png) ](https://hydroottawa.com/en) 

 [ ![Culinary Tourism Alliance logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-cta.png) ](https://www.culinarytourismalliance.com) 

 [ ![City of Kingston logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-kingston.png) ](https://www.cityofkingston.ca/) 

 [ ![Ottawa Tourism logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-otour.png) ](https://ottawatourism.ca/en) 

 [ ![Canada Deposit Insurance Corporation logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-cdic.png) ](https://www.cdic.ca/) 

 [ ![Tourism Industry Association of Canada logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-tiac-2x.png) ](https://tiac-aitc.ca/) 

 [ ![Tourism Kingston logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-tourism-kingston.png) ](https://www.visitkingston.ca/) 

 [ ![CryoStasis Inc. logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-cryostasis.png) ](https://www.cryostasis.ca/) 

 [ ![Vancouver Island Construction Association logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-vica.png) ](https://www.vicabc.ca/) 

 [ ![Canadian Association of Defence and Security Industries logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-cadsi.png) ](https://www.defenceandsecurity.ca/) 

 [ ![Parque Das Aves logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-pda.png) ](https://www.parquedasaves.com.br/) 

 [ ![Radio Advisory Board of Canada logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-rabc.png) ](https://www.rabc-cccr.ca/) 

 [ ![The Ottawa Hospital logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-the-ottawa-hospital.png) ](https://www.ottawahospital.on.ca/) 

 [ ![Kingston Economic Development logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-kedco.png) ](https://www.investkingston.ca/) 

 [ ![Regional Tourism Organization 9 logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-rt09.png) ](https://rto9.ca/) 

 [ ![Canadian Construction Association logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-cca.png) ](https://www.cca-acc.com/) 

 [ ![Zentek logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-zentek.png) ](https://www.zentek.com/) 

 [ ![Minto Communities logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-minto-comm.png) ](https://www.minto.com/) 

 [ ![Canadian Association of Medical Radiation Technologists logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-camrt.png) ](https://www.camrt.ca/) 

 [ ![Travel Nunavut logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-nunavut.png) ](https://travelnunavut.ca/) 

 [ ![Society of Obstetricians and Gynaecologists of Canada logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-sogc.png) ](https://sogc.org/en/) 

 [ ![Railway Association of Canada logo](https://staging.alphabetcreative.com/assets/clients/logos/logo-rac.png) ](https://www.railcan.ca/) 

 

 

 

 ## From the team

 [ view all  ](https://staging.alphabetcreative.com/blog/) 

- [ ![Blog header](https://staging.alphabetcreative.com/assets/transforms/_800xAUTO_crop_center-center_none_ns/blog_header_2025-07-21-141323_ovhx.jpg) 
    
    
    - Industry
     
    ###  Why empathy-driven content wins in the age of A.I.
    
     ![Meagan Kelly headshot](https://staging.alphabetcreative.com/assets/transforms/team/_100x100_crop_center-center_none_ns/meagan-kelly.jpg) ![Cory Davis headshot](https://staging.alphabetcreative.com/assets/transforms/team/_100x100_crop_center-center_none_ns/cory-davis.jpg)Meagan Kelly & Cory Davis
    
     
    
     ](https://staging.alphabetcreative.com/blog/why-empathy-driven-content-wins-in-the-age-of-ai/)
- [ ![Header canadian place building scaled](https://staging.alphabetcreative.com/assets/transforms/blog/_800xAUTO_crop_center-center_none_ns/header-canadian_place_building-scaled.jpg) 
    
    
    - Industry
     
    ###  Building Place in Uncertain Times: Learnings for Canadian Tourism
    
     ![Marley Kirkpatrick headshot](https://staging.alphabetcreative.com/assets/transforms/team/_100x100_crop_center-center_none_ns/marley-kirpatrick.jpg)Marley Kirkpatrick
    
     
    
     ](https://staging.alphabetcreative.com/blog/building-place-in-uncertain-times-learnings-for-canadian-tourism/)
- [ ![Header blog config scaled](https://staging.alphabetcreative.com/assets/transforms/blog/_800xAUTO_crop_center-center_none_ns/header-blog-config-scaled.jpg) 
    
    
    - Industry
     
    ###  Beyond the Features: What CONFIG Taught Us About Designing for Connection
    
     ![Stephanie Chartrand headshot](https://staging.alphabetcreative.com/assets/transforms/team/_100x100_crop_center-center_none_ns/stephanie-chartand.jpg) ![Yang Li headshot](https://staging.alphabetcreative.com/assets/transforms/team/_100x100_crop_center-center_none_ns/yang-li.jpg)Stephanie Chartrand & Yang Li
    
     
    
     ](https://staging.alphabetcreative.com/blog/beyond-the-features-what-config-taught-us-about-designing-for-connection/)